Support

You may refund your reservation at any time prior to the reservation start time. You will receive a full refund on your original purchase amount.

Visit the “Hourly Purchases” page located within the Account section. You will be prompted to log in to your account if you are not already logged in. There will be a “Request Refund” link underneath any reservation that has not started yet. If your reservation time has already started and you still need a refund, please send an email to support@parkchirp.com with your request. Please include your full transaction ID with your request. Thank you!

The timing of your refund depends on your bank. You can typically expect to receive a refund within 3-5 business days.

You may enter the garage any time after the start time on your reservation, and you may exit the garage any time before the end time on your reservation.

If you remain in the parking facility past your reservation time, then you will be subject to additional charge (at garage posted rates). The overstay policies are established by the operator of each parking facility. In some cases, staying past your reservation time could result in a ticket or potentially being towed by the parking facility operator.

At this time, ParkChirp does not have the ability to extend reservations once you have entered the garage. However, you can stay in the garage longer and pay the posted parking rates, or cancel your reservation and rebook another reservation with a longer timeframe if you have not already entered the garage.

To change your reservation time, you simply refund and then rebook your reservation before your reservation begins. Please follow “How do I refund my parking?” for assistance.

Instructions that are specific to your garage are displayed in your parking pass.

Visit the Change Password page located within the Account Settings area. You will be prompted to log in to your account if you are not already logged in.

Hourly Parkers

For most garages, in-and-out privileges are not allowed for hourly parkers. Each location will specify the in-and-out privileges in the “Things You Should Know” section. You can find “Things You Should Know” after clicking on the “Details” tab next to each facility after a search.

Monthly Parkers

In most cases, in-and-out privileges are allowed for customers who purchase monthly parking passes.